Frequently Asked Questions (FAQ)

Welcome to Protocol One!
We’re a father-and-son–run company focused on clean, science-backed supplements that power your body and your mind. Below are answers to the most common questions about our products, shipping, and more.

Frequently Asked Questions

PRODUCT QUESTIONS

What makes your creatine different?

Our Ultra Micronized Creatine Monohydrate mixes instantly, has zero grit, and is easy on digestion — even on an empty stomach. It’s third-party tested and 100% pure, with no fillers or additives.

Is it good for both physical and mental performance?

Yes! Creatine supports muscle power and recovery and helps improve focus, reaction time, and memory during mental fatigue.

How should I take it?

Take 1 scoop (5g) daily with 8–12 oz of water or your favorite beverage. Use it daily for best results — even on rest days.

Can I stack it with other supplements?

Absolutely. Our creatine is unflavored, so it blends easily with pre-workouts, protein shakes, or nootropic drinks.

Are your products tested for purity?

Yes — every batch is third-party tested for purity and potency, ensuring you get exactly what’s on the label.

 SHIPPING & RETURNS

How long does shipping take?

We process and ship orders within 1–2 business days. Delivery usually takes 3–5 business days within the U.S. You’ll receive a tracking number once your order ships.

Do you ship internationally?

Currently, we only ship within the United States — but we’re working to add international shipping soon!

How much does shipping cost?

Shipping is calculated at checkout based on your location. Orders over a certain amount may qualify for free shipping during promotions.

What if I need to change or cancel my order?

If you made a mistake with your order, contact us within 24 hours using our Contact Page. We’ll do our best to update or cancel it before it ships.

What is your return policy?

If you’re not satisfied, contact us within 30 days of delivery. We’ll provide a refund or replacement on unopened products — no hassle, no stress.

ABOUT Protocol One & PRODUCT SAFETY

Who is behind Protocol One?

Protocol One is a father-and-son–owned company built around a shared passion for fitness, performance, and mental health. We created products we personally use every day — clean, simple, and science-backed.

Where are your supplements made?

All of our supplements are tested & packaged in the USA in cGMP-certified facilities that meet the highest manufacturing and safety standards.

Are your products third-party tested?

Yes — every batch is tested by accredited labs for purity and potency. You’ll always get 100% creatine monohydrate — nothing else.

Do you use any artificial ingredients or fillers?

No. Our creatine is 100% pure with zero additives, flavors, or dyes. We believe in transparency and label accuracy.

Can I use your creatine if I’m not an athlete?

Absolutely. Creatine supports muscle energy and mental clarity for anyone — from busy professionals to parents or adult students. It’s one of the most researched and safe supplements available.